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Delivering a Seamless Customer Experience

Delivering a Seamless Customer Experience

Use efficient packaging for better customer experience.As consumers are shopping more and more online, it is important for businesses to deliver a consistent user experience by offering an efficient packaging and shipping operation for fast, on-time product deliveries. Retailers used to be able to gain their advantages through their brick-and-mortar and face-to-face customer experiences. Now, in an age of digitization, most businesses’ sources of advantage have shifted to the convenience of being able to process orders at any time of the day or night. And deliver.

Peak Demand: Delivering a Seamless Cross-Channel Experience

Today’s connected consumers are not defined by separate commerce channels; therefore, it is imperative for traditional retailers to integrate across many channels. Omni-channel is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a brick-and-mortar store.

It’s no surprise that the peak season for deliveries falls around December 22, thanks to historical data from previous seasons. But these predictable seasonal peaks only forecast so much. With the slew of promotional offerings to various e-commerce marketing strategies, retailers and distributors need to be prepared for peaks in their operation to happen at any time of the year.

Evolution of Retail

The rise of ecommerce, explosion of omni-channel and more frequent promotions continues to accelerate the evolution of retail. In fact, the National Retail Federation (NRF) expects online retail sales to jump about 10 percent this year as consumers shift toward e-commerce, which creates higher demand for shipping services.

Get Organized

Prepare your distribution center for peaks to occur any time of the year by ensuring that your customer’s orders are processed, packaged and shipped efficiently with these tips:

  • Use the correct package. Now, with the new DIM weight shipping rates, a proper fit for your product is crucial. The Hughes packaging experts can help you decide what sizes are best for your products to ensure an efficient operation, save money and avoid damages. We also distribute all types of custom corrugated boxes.
  • And then think outside the box. By incorporating an auto bagging system into your packaging operations, your company can immediately start to experience benefits such as increased production, increased consistency, reduced workstations, reduced labor costs, greater accuracy and product safety.
  • Keep your packages moving. Adding a conveyor system to your manufacturing facility, warehouse or distribution center can make transporting products to their final destination a lot faster and safer.
  • Ask our experts. Work with our experienced packaging and shipping experts to assess your current operation and recommend a system unique to your needs and one you can count on for dependability and increased productivity.

Hughes Enterprises Packaging Systems Solutions services packaging equipment in the Philadelphia region, New Jersey and Delaware. If you would like to learn more about the shipping and packaging equipment we provide for our customers, contact your contact a Hughes Sales Representative today.